This policy applies to subscription payments made directly to Future Kernel POS through our website.
Subscription purchases
Our plans provide access to cloud-based point-of-sale and business-management services for the subscription period shown at checkout. Please review the selected plan, limits, price and billing period before paying.
Refund eligibility
You may request a refund within seven calendar days of your first paid subscription purchase if a material technical problem prevents you from using the service and we cannot resolve it within a reasonable period. Duplicate payments and verified incorrect charges will also be refunded.
Non-refundable situations
- Change-of-mind requests after the service has been actively used.
- Partial or unused time remaining in a subscription period.
- Service restrictions caused by exceeding plan limits, violating our terms or using unsupported equipment or third-party services.
- Renewal payments where the service remained available, except for duplicate or incorrect charges.
Cancellations
You may choose not to renew your subscription. Cancellation stops future renewal where recurring billing is enabled, but does not normally produce a refund for the current billing period. Your access continues until the applicable subscription end date unless the account is suspended under our Terms.
How to request a refund
Email support@futurekernel.com with the business name, account email, payment date, amount, transaction reference and reason. Do not send full card details.
Processing
We review eligible requests and notify you of the outcome. Approved refunds are returned through the original payment method where possible. We aim to initiate an approved refund within 7–10 business days; banks and payment providers may require additional processing time.