About this policy
This Privacy Policy explains how Future Kernel POS collects, uses, stores and shares information when you visit our website, create an account, subscribe to a plan or use our cloud POS services.
Information we collect
- Account and business information, including names, contact details, business details and login credentials.
- Subscription, billing and transaction references. Payment-card information is handled by authorised payment processors and is not stored in full by us.
- Data entered into the service, such as products, customers, suppliers, sales, purchases, inventory and staff records.
- Technical and security information, such as IP address, browser, device, login events, diagnostics and cookies.
- Communications and support requests you send to us.
How we use information
- Provide, secure and maintain the POS service.
- Create accounts, manage subscriptions and process payments.
- Provide support and communicate service or security notices.
- Prevent fraud, abuse and unauthorised access.
- Improve reliability, usability and product capabilities.
- Comply with applicable legal and regulatory obligations.
Business data
Business customers control the operational data they enter into their workspace. They are responsible for having an appropriate legal basis to collect and use their customers’ and employees’ information. We process that information to provide the contracted service and do not sell it.
Sharing
We may share information with hosting, communications, analytics, payment and support providers where necessary to operate the service; with couriers or integrations explicitly enabled by a business; during a legitimate business restructuring; or where disclosure is required by law. Providers receive only the information needed for their function.
Retention and security
We retain information for as long as reasonably necessary to provide the service, maintain required business records, resolve disputes and comply with law. We use administrative and technical safeguards designed to protect information, but no online system can guarantee absolute security.
Your choices and rights
You may update account information through the service and may contact us to request access, correction or deletion where applicable. Certain records may be retained where legally required or necessary for security, accounting or dispute resolution.
Cookies
We use essential cookies for authentication, preferences and security. We may also use limited measurement technologies to understand service performance. Browser controls can restrict cookies, but essential functions may then stop working.
Changes and contact
We may update this policy as the service or legal requirements change. The current version and updated date will remain on this page. Privacy questions may be sent to support@futurekernel.com.